1. Try before you buy
The free plan includes a monthly allowance of minutes so you can test transcription and AI suggestions on your own setup before upgrading. Please use it to confirm the Service works for you.
2. Cancelling
- You can cancel at any time from your billing settings in the dashboard.
- Cancellation stops future renewals. You keep access to your paid plan until the end of the period you have already paid for, then your account moves to the free plan.
- Your Meeting History and Library stay in your account after cancelling unless you delete them.
3. Monthly plans
Monthly subscriptions are not refundable, including for partly used months. Once you cancel, you will not be charged again.
4. Annual plans
If you buy an annual plan, you can ask for a full refund within 7 days of the first annual payment, provided you have not substantially used the Service in that time (as a guide, fewer than 60 minutes of sessions). After 7 days, annual plans are not refundable, but you can cancel to stop the next renewal.
5. Charges we will always refund
- Duplicate charges or charges made in error.
- Charges after you cancelled, if you were billed because of a fault on our side.
- The unused part of a paid period if we end your account without cause, or if the Service is unavailable for an extended period because of a problem on our side.
6. Customers in the EU and UK
If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a digital service contract. When you subscribe, you ask us to start the Service immediately and acknowledge that you lose the right of withdrawal once the Service has been fully provided; if you withdraw within 14 days after starting to use it, we may deduct an amount proportionate to the service already provided. This does not affect your other legal rights.
7. How to request a refund
Email support@talknavai.com from your account email address with the date of the charge and the reason. We reply within 5 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank.
Please contact us before opening a chargeback with your bank — we can usually resolve the issue faster. Accounts with open chargebacks may be suspended while the dispute is reviewed.
8. Mandatory rights
Nothing in this policy limits rights you have under consumer protection laws that cannot be excluded. See also our Terms of Service.